FAQ
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  1. Will the DVD play on any DVD player?
    We record our slideshow movies on DVD+R, which is compatible with 99% of all DVD players. If you have a DVD player that is older than 5 years you might have a problem.
  2. What kind of order should I put my photos in?
    The 2 most standard orders are the event/ theme or chronological order. Sometimes it is fun to have no order at all...you never know what the next picture is going to be.

     
  3. How do I get started?
    Before you make an order, you will want to organize and count your photos and then choose the song(s) of your choice.

     
  4. How long will it take to process my order?
    For standard delivery it takes approximately 14 days processing (may be longer during the     Holiday season) after I receive your order and digital/ or hard copy photos. We do offer speedy delivery for an additional cost if you need it processed sooner.

     
  5. What is involved in the processing of my order?
    First, you will submit exactly what you want online through our printable order form and mail it along with your photos. After you have done that, you will  receive your order confirmation. I will then put together your DVD with songs, titles, etc. Once that is complete we will ship your completed DVD along with your originally submitted materials.

     
  6. What if I don't want to accept the finished DVD?
    If you are not happy with your DVD, I don't give refunds, but 
     I will redo it to your expectations at no cost. I guarantee my work!   

     
  7. Can I upload my digital photos to you?
    Yes. Just email us your photos. Once we receive your request you will be sent a confirmation email. It is that easy.

     
  8. Can you scan something other than a photograph?
    I can scan other type of paper media such as invitations, birth announcement, newspaper clippings and much more.

     
  9. What if I want to scan my own photos and send you the digital images?
    That is fine. Just make sure you scan your photos at a minimum of 300dpi and save to a .jpg format.

     
  10. I would like a copy of my scanned photos on a digital CD for me to print out at a later time, is that possible?
    Yes, I do offer this at an additional fee. 

     
  11. What if I don't feel like sorting my photos to send?
    If you do not care as to what order your pictures will be displayed on your DVD production, then we will just set them to view in random order. 

     
  12. Do you archive or save my digital images or DVD Production?
    No longer than a month. If you think you will want more than one copy of your DVD production - you can purchase additional DVD copies for $10.00 each.

           
  13. What size photos can you scan?
    I can scan photos of any size not exceeding 8x10

     
  14. If I send you original photos to be scanned for the DVD, will the photos be returned?
    Yes. I will return your original photos/ or CD (and anything else you may have sent to be included in the DVD) when I mail you your completed DVD.

     
  15. Can I get my DVD sooner than the standard 14 days?
    Yes. Please call in advance if you have a rush order.

     
  16. What if my original photos/ or digital photos get lost or damaged in the mail?
    I would feel very uneasy about sending my irreplaceable photos through the mail. Once your photographs have reached my office, they will be handled with the utmost care. Unfortunately there are circumstances that are out of my control. The mail system is one of them. I offer advice as to how to package and send them for safe transportation. If you are very concerned, another option you have is to take your photographs to a photo lab and have them scanned and placed on a CDR disc. Please have them saved as .jpeg files. 

     
  17. What type of shipping do you use?
    Your order will be shipped back to you as it was received (except through email of course)

     
  18. How do you package your products?
    Your DVD's and originally submitted material are shipped in a bubble wrapped envelope/ or mailing box.

     
  19. Is your site safe to pay online with my credit card and other personal information?
    Yes, it is safe to shop through my site. I accept payments through PayPal. 

     
  20. What are the forms of payment that you will accept?
    All payments are made through PayPal. PayPal payments will only be accepted online.

     
  21. What if I want to pay by check?
    Just mail the check along with your photos and your order will be processed once your check has cleared. Make payable to: Stephie's Creative Concepts.

          
  22. Will you keep my photos private?
    Of course. Nobody outside of the company will see your photos. I do not use your photos (without permission) on my website or anywhere else.

     
  23. Do you have certain standards of what kind of photos you can process?
    Yes, as long as they DO NOT contain animal cruelty or pornography of any kind. I can refuse and return your order with a refund if I feel the material is inappropriate.

     
  24. What are Titles, Captions and Credits?
    Titles are at the beginning of a group of photos. An example title: "Our Wedding Day". Captions are text that is added to a specific photo. An example caption: "Individuals name in the photo". Credits are an ending text added to the end of your video production. An example Credit: "Dedicated to Dad on His 80th Birthday, with love, Your Children 2006"

     
  25. How do I specify what photos I want captions on?
    If you are sending in hard copy photos then put a small post-it on the back and write the caption you want on that photo. If you are sending digital (CD) photos then write down the picture/file name and what you want the caption to say for that particular photo

     
  26. How long will each photo appear on the screen?
    The average is 5-10 seconds per photo. This can very depending on the nature of the photos, the music and the transitions 

     
  27. Where do you get the music for the videos?
    I purchase the song(s) legally if I do not already have it in my database. 1 song works with approximately 20 photos.

     
  28. How do I specify what songs I want to use on my DVD?
    You will have that option during checkout to specify which song(s) you want to use for your DVD. It is approximately 1 song per 20 photos. 

     
  29. Can you fix any damaged or worn photos?
    We are able to correct most minor flaws such as, red-eye, blurriness, brightness, lens dust, etc.

     
  30. Can I Order by Mail?
    Yes. Just go to the Ordering Page and there is a link for you to open the Mail Order Form to printout, fill out and mail along with your photos and payment.
  31.  I have a question you don't address?
    If you have any questions or run into any problems with the processing of your order, please don't hesitate to e-mail me at: Creativbiz1@aol.com or call me at: 779-456-7686